Delete your MzansiGo account

For MzansiGo Rider and MzansiGo Driver accounts operated by MzansiGo Innovations (Pty) Ltd.

Request deletion of your account and associated personal information. Opening this page does not delete an account or submit a request.

Request by email — no app required

Email info@mzansigosa.co.za with the subject “MzansiGo account deletion request”. State whether you use Rider, Driver or both, and include the phone number registered to your account so Support can identify the account. Support may need to verify that you own the account before processing your request.

Do not email passwords, OTPs, payment-card details or identity documents. If further verification is needed, ask Support for the appropriate secure process.

Open deletion request email

Send the email from your email app. If the button does not open an app, copy the address into your preferred email service.

Request in MzansiGo Rider

Open your profile/account screen.
Select “Request account deletion”.
Read the confirmation and enter “DELETE MY ACCOUNT”, then select “Request deletion”.

Request in MzansiGo Driver

Open your Driver profile and account controls.
Select the account deletion request option.
Read the confirmation and enter “DELETE MY ACCOUNT”, then confirm the request.

For either app, finish or cancel an active trip before requesting deletion in the app. If you cannot access the app or complete these steps, email Support for assistance.

What happens after an in-app request?

The app records a pending deletion request and signs you out. A Driver is also taken offline. A recorded request is not confirmation that every record has already been erased. Contact Support to follow up on your request or obtain its processing timeframe.

Information covered by your request

Your request covers the account and associated personal information, including profile/contact information, profile photos and other personal information linked to your Rider or Driver account. Support must assess what can be deleted and what needs to be retained. The current in-app request does not automatically erase these records.

Ask Support to confirm which information has been deleted when your request is completed and which records remain subject to retention.

Information that may need to be retained

Some trip, payment, transaction, accounting, tax, safety, fraud-prevention, dispute, regulatory and audit records may need to remain where retention is legally required or justified. Retention does not mean all account information must be kept indefinitely.

As described in our Privacy Policy, information is retained only as long as reasonably necessary for its purpose or applicable obligations. Different records have different retention periods; legal holds, regulatory requirements and ongoing safety, fraud or dispute investigations may require longer retention. No single fixed retention period applies to every category. Contact Support for the retention period or criteria applicable to records associated with your request.

Assistance: info@mzansigosa.co.za